Terms of Service
These Terms of Service (“Terms”) form a binding agreement between you (“Customer”, “you”) and Subsense OÜ, registered in Estonia (“LensHub”, “we”, “us”), governing your use of the LensHub product (the “Service”), the lenshub.ai website, and any associated APIs, MCP endpoints, dashboards, integrations, and documentation. By creating an account, accessing the Service, or otherwise using it, you accept and agree to these Terms. If you do not agree, do not use the Service.
If you are accepting these Terms on behalf of a company or other legal entity, you represent that you have authority to bind that entity, and “you” / “Customer” refers to that entity.
1. Early access & service status
The Service is currently in early access. Features may change, be added, modified, or discontinued at our discretion and without notice. Performance, availability, and functionality are not guaranteed during early access. Specific service-level commitments, uptime targets, and named support channels apply only when expressly agreed in a signed order form or addendum.
2. Account & use
You are responsible for: (a) maintaining the confidentiality of your credentials and all activity under your account; (b) configuring connector access and permissions appropriately for your organisation; (c) ensuring users you authorise comply with these Terms; (d) keeping your account information accurate. You will notify us promptly at security@lenshub.ai of any suspected unauthorised access.
3. Customer data & content
You retain all rights, title, and interest in the data and content you connect, upload, or otherwise input to the Service (“Customer Data”). You grant LensHub a worldwide, non-exclusive, royalty-free licence to host, process, transmit, classify, embed, store, and display Customer Data solely as necessary to provide and improve the Service for you.
You represent and warrant that you have all rights, licences, and permissions necessary to connect Customer Data to the Service, and that LensHub's processing of it does not violate any law, third-party right, or source-system terms (e.g., the terms of Notion, GitHub, Slack, Salesforce, etc.).
We will not use Customer Data to train general-purpose models or for any purpose outside operating the Service for you. We may, however, generate and use aggregated, de-identified data derived from operation of the Service (e.g., performance metrics, retrieval patterns) for any lawful purpose, including improving the Service.
4. Intellectual property
The Service, including all software, models, designs, documentation, branding, and look and feel, is and remains the exclusive property of LensHub and its licensors. No rights are granted to you other than the limited, revocable, non-exclusive licence to access and use the Service as set out in these Terms. All rights not expressly granted are reserved.
If you provide feedback, suggestions, or ideas about the Service (“Feedback”), you grant LensHub a perpetual, irrevocable, worldwide, royalty-free licence to use, modify, and incorporate such Feedback without any obligation to you.
5. Acceptable use
You will not, and will not permit anyone else to:
- reverse-engineer, decompile, or attempt to derive the source code or models of the Service, except to the extent expressly permitted by applicable law that cannot be contractually waived;
- resell, rent, sublicense, or operate the Service as a service bureau on behalf of unauthorised third parties;
- use the Service to build, train, or benchmark a competing product;
- introduce malicious code, conduct security testing, or attempt to bypass authentication, rate limits, or abuse controls without our prior written consent;
- connect content that infringes third-party rights, contains malware, or is unlawful in any jurisdiction in which the Service is used;
- use the Service in violation of export controls, sanctions, or applicable data-protection law;
- misrepresent your identity or affiliation when interacting with us or our infrastructure.
We may suspend or restrict access to the Service immediately and without notice if we reasonably believe your use violates this section, exposes other customers to risk, or threatens the integrity of the Service.
6. Service levels & support
The Service is provided on a commercially reasonable best-efforts basis. Specific uptime, response-time, and support commitments apply only where agreed in a signed order form. During early access, no SLA applies.
7. Fees, taxes & payment
Subscription fees are described on the Pricing page or in your order form and are billed in advance per the plan you select. Fees exclude taxes, duties, and similar government charges, which are your responsibility (other than taxes based on our net income). Late payments may accrue interest at the lesser of 1.5% per month or the maximum rate permitted by law and may result in suspension.
We may change Service fees and plan limits with at least 30 days' notice. Existing prepaid terms remain in effect until renewal. Annual prepaid fees are non-refundable except where required by mandatory law.
8. Termination & suspension
You may cancel an active subscription at any time from your workspace admin area; the cancellation takes effect at the end of the then-current billing period.
We may suspend or terminate the Service or any account immediately for: (a) material breach of these Terms; (b) non-payment that is not cured within 10 days of written notice; (c) request by law-enforcement or court order; (d) risk to the Service, our infrastructure, or other customers. We will use reasonable efforts to notify you and, where appropriate, give you an opportunity to cure.
On termination: (i) your right to access the Service ends; (ii) you may export Customer Data via the standard tooling for 30 days; (iii) we will delete Customer Data within 30 days thereafter except where retention is legally required; (iv) any fees accrued before termination remain payable. Sections 3, 4, 9, 10, 11, 12, 13, 14, and 15 survive termination.
9. Warranties & disclaimers
To the maximum extent permitted by law, the Service and all related materials are provided “AS IS” and “AS AVAILABLE” without warranties of any kind, whether express, implied, statutory, or otherwise. LensHub disclaims all implied warranties, including merchantability, fitness for a particular purpose, title, and non-infringement.
We do not warrant that the Service will be uninterrupted, error-free, secure against all attacks, free of all bugs, that any AI agent integrated with it will produce accurate or non-harmful output, or that retrieval results will be complete. AI/LLM outputs are probabilistic and may be wrong; you are responsible for evaluating outputs before relying on them.
This section applies to the maximum extent permitted by law. Where mandatory consumer protection law grants warranties that cannot be excluded, those warranties apply but no broader.
10. Indemnification by Customer
You will defend, indemnify, and hold harmless LensHub, its affiliates, officers, employees, and agents from and against any third-party claims, damages, liabilities, costs, and expenses (including reasonable legal fees) arising out of or related to: (a) your use of the Service in violation of these Terms or applicable law; (b) Customer Data you connect or upload, including any infringement, privacy, or source-system terms claim; (c) the operation or output of any AI agent you configure to use the Service; (d) your breach of any representation or warranty in these Terms.
11. Indemnification by LensHub
We will defend you against third-party claims that the Service, when used as authorised under these Terms, infringes the third party's patent, copyright, or trade secret rights, and pay damages finally awarded by a court of competent jurisdiction. This obligation does not apply to claims arising from: (i) Customer Data; (ii) modifications to the Service not made by us; (iii) combination with materials not provided by us; (iv) use after we provide a non-infringing alternative; (v) use in violation of these Terms. As your sole remedy in any such claim, we may at our option modify the Service, procure rights to continue use, or terminate the affected feature and refund prepaid unused fees.
12. Limitation of liability
To the maximum extent permitted by applicable law:
- LENSHUB WILL HAVE NO LIABILITY TO CUSTOMER OR ANY THIRD PARTY FOR ANY DAMAGES ARISING OUT OF OR RELATED TO THE SERVICE OR THESE TERMS.
- IN NO EVENT WILL EITHER PARTY BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, REVENUE, GOODWILL, USE, OR DATA, EVEN IF ADVISED OF THE POSSIBILITY.
- WHERE LIABILITY CANNOT BE FULLY EXCLUDED UNDER APPLICABLE LAW, EACH PARTY'S AGGREGATE LIABILITY UNDER OR RELATED TO THESE TERMS IS LIMITED TO THE FEES ACTUALLY PAID BY CUSTOMER TO LENSHUB FOR THE AFFECTED PORTION OF THE SERVICE IN THE THREE (3) MONTHS PRECEDING THE EVENT GIVING RISE TO LIABILITY, OR SUCH OTHER AMOUNT AS MAY BE EXPRESSLY AGREED IN A SIGNED ORDER FORM.
The foregoing limitations apply notwithstanding the failure of essential purpose of any limited remedy and apply to any theory of liability (contract, tort, strict liability, or otherwise). The limitations do not apply to: payment obligations; the indemnity obligations in Section 10; a party's gross negligence, wilful misconduct, or fraud; or liability that cannot be limited or excluded under applicable mandatory law.
13. Confidentiality
Each party may receive confidential information from the other (information marked confidential or that should reasonably be understood as confidential under the circumstances). Each party will: (a) protect such information with at least the same care it uses for its own confidential information of similar importance, and not less than reasonable care; (b) not use it except as necessary under these Terms; (c) not disclose it except to its own personnel and advisers under similar obligations of confidentiality. Confidentiality obligations do not apply to information that is publicly available, independently developed, or rightfully received from a third party without confidentiality obligations.
14. Privacy & data protection
Our processing of personal data is described in the Privacy Policy. Where we process personal data on your behalf, the Data Processing Agreement applies and is incorporated into these Terms by reference.
15. Publicity
You grant us a limited licence to use your name and logo in customer lists, the lenshub.ai website, and marketing materials. You may opt out at any time by emailing hello@lenshub.ai; we will remove the reference within 30 days of receipt.
16. Force majeure
Neither party is liable for failure to perform (other than payment obligations) due to causes beyond its reasonable control, including acts of God, war, terrorism, civil unrest, governmental action, labour disputes, internet outages, denial-of-service attacks, or pandemics. The affected party will use reasonable efforts to mitigate and to resume performance.
17. Modifications
We may modify these Terms from time to time. Material changes will be announced with at least 30 days' advance notice (by email to account admins, on this page, or both). Continued use of the Service after a change's effective date constitutes acceptance. If you do not agree, your sole remedy is to stop using the Service before the effective date.
18. Governing law & dispute resolution
These Terms are governed by the laws of the Republic of Estonia, without regard to conflict-of-laws principles. The UN Convention on Contracts for the International Sale of Goods does not apply. Subject to the next paragraph, the courts of Tallinn, Estonia have exclusive jurisdiction over any dispute arising out of or in connection with these Terms.
Either party may seek injunctive or other equitable relief in any court of competent jurisdiction to protect its intellectual property or confidential information without first observing any other dispute-resolution procedure.
19. Miscellaneous
- Entire agreement: these Terms (together with any signed order form, the DPA, and the Privacy Policy) constitute the entire agreement and supersede prior agreements on the same subject.
- Order of precedence: in case of conflict, a signed order form prevails over these Terms; the DPA prevails for personal-data processing matters.
- Severability: if any provision is held unenforceable, the remainder will continue in effect.
- No waiver: failure to enforce any right is not a waiver of that right.
- Assignment: you may not assign these Terms without our prior written consent (not unreasonably withheld). We may assign in connection with a merger, acquisition, or sale of substantially all assets.
- Notices: notices to LensHub must be sent to legal@lenshub.ai; notices to you may be sent to the email associated with your account or posted in-product.
- Independent contractors: the parties are independent contractors; no partnership or agency is created.
- Headings: headings are for convenience only.
20. Contact
Questions about these Terms: legal@lenshub.ai.